Made just for YOU, please be patient.
Each product in our store is made on-demand just for you, which means once we receive your order, we start working expeditiously to get it to you. It takes time to produce and deliver the product, but fulfilling each order once placed helps avoid overproduction. This way, we can play our part in the sustainable fashion movement.
How Long Will Shipping Take?
Customers will be notified of tracking information by email once their order ships. Please check your spam folder if you have not received your email tracking information. Our Estimated Delivery Time (EDT), given during the Check Out process, is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time. Think:
Estimated Fulfillment + Estimated Shipping = Estimated Delivery Time
Our fulfillment time average is 5-10 business days for all production techniques. When we calculate the estimated fulfillment time, we consider the current order volume and our capacity.
The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.
The estimated delivery time is just an estimate and is not a guarantee. You can receive the order past the EDT for multiple reasons, including:
- Product being on Backorder
- An incorrect delivery address was provided at checkout
- Shipping related delays such as failed delivery attempts, service disruptions, or harsh weather conditions
Rest assured; we will work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days. Get in touch with us, we’ll check your order status and let you know how to proceed.
What will Shipping & Handling cost?
Our shipping rates are carrier-calculated real-time rates based on the Ship To address and the items in your shopping cart. We choose the most efficient and reliable carrier for your shipment, taking into account the shipping method that's been selected and the end-address. Please note that these delivery times are estimates and not guaranteed delivery dates. You will be notified of the carrier delivering the package in the order confirmation email.
Shipping options:
- Standard / Flat Rate (5-7 business days in the US, 10-14 business days in Canada, 14-45 business days Internationally)
Only the shipping methods available for the given address will populate at the time of checkout.
Please note that production time typically takes between 5-10 business days.
Worldwide / Caribbean Orders
If your ship to / end-address falls under our Worldwide shipping region, which includes the Caribbean (Trinidad and Tobago, Jamaica, St. Lucia, Grenada, Barbados, Antigua, Dominica, Martinique, St. Vincent, St. Martin, St. Kitts, Guadeloupe etc.) we recommend using SkyBOX, Web Source, Jet Box International, MailPac, Pakya or a similar service, where we ship your order to a US or Europe address and they route it directly to you. This will be a faster option to receive your orders, as opposed to using our Standard/Flat Rate shipping option which uses local postal services.
- Standard / Flat Rate (5-7 business days in the US, 10-14 business days in Canada, 14-45 business days Internationally)
Only the shipping methods available for the given address will populate at the time of checkout.
Please note that production time typically takes between 5-10 business days.
International Shipping
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; and we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. If additional information is required to verify your payment, you will be contacted directly. We appreciate your understanding and quick response, so your order is not delayed.
Where will my order ship from?
We work with fulfillment partners in the USA, who have some suppliers worldwide. All orders are fulfilled and shipped from facilities based in the United States.
Which countries do we Ship to?
Currently, we ship to more than 150 countries Worldwide. Each shipping region has its own rates. Customs fees may apply.
1. USA
2. EUROPE
- A, B, C–Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic
- D, E, F–Denmark, Estonia, Faroe Islands, Finland, France
- G, H, I, J, K–Georgia, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Kazakhstan, Kosovo
- L, M, N–Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands
- P, S–Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden
- U, V–Ukraine, Vatican City
3. United Kingdom (UK)
4. EFTA STATES
- Iceland, Liechtenstein, Norway, Switzerland
5. CANADA
6. AUSTRALIA / NZ
7. JAPAN
8. BRAZIL
9. WORLDWIDE / CARIBBEAN
- All other countries and territories not mentioned above, excluding Crimea, Luhansk, North Korea, and Syria, as our fulfillment partners doesn’t ship to these destinations. Our shipping carriers also don't offer international shipping to Brunei, Samoa, and Timor-Leste (see the up-to-date information on the USPS homepage).
The above lists of countries may change periodically.
Will I be charged Customs fees for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
The fee may vary depending on your order value, country limits, and other factors based on the product(s) itself. You, the customer, are responsible for these fees. Any fees are paid to appropriate customs agency.
We are not responsible for these fees and any delay this may cause in delivery of your order.
Please be aware that orders to Canada are potentially subject to duty and/or taxes with few exceptions. The CBSA collects provincial sales taxes (PST) and Harmonized Sales Taxes (HST) according to the province of residence on most taxable imports valued at over $20CAD. You can find this and more information on the matter of customs as well as a redirect to the Canada Border Services Agency on this webpage by the Canada Post.
How does Brexit affect the UK's VAT?
The UK left the EU on January 31, 2020 and was given a transition period until December 31, 2020. Therefore, as of January 1st, 2021, the way VAT is charged in the UK will change.
- All orders fulfilled and then shipped within the UK have 20% VAT applied.
- For orders fulfilled outside of the UK, but shipped to an end address in the UK:
- If your total order amount (product price excluding shipping) is less than 135 GBP, VAT rate is included for orders going to the UK.
If your total order amount is more than 135 GBP, VAT and customs duties will be payable and customs declarations will need to be made at the border.